Enterprise Support - Alabama Status

Unified Insights: Maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2024 - 21:30 CDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 26, 2024 21:30 - Apr 28, 2024 21:30 CDT

Scheduled - Over the weekend we will be loading IREADY Vocab scores and MOY Literacy ACT assessment data to Unified Insights. The dashboard will be available but the Literacy ACT assessment dashboards will be available intermittently throughout the weekend.
Apr 26, 2024 21:30 - Apr 28, 2024 21:30 CDT

PS SIS Updates - AL State Reporting 24.4.2.2 Update

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2024 - 17:00 CDT

Scheduled - Powerschool will be deploying Powerschool SIS State Reporting update 24.4.2.2. to all production SIS instances with Maintenance Window starting Friday, April 26 at 5pm Central, and extending through Sunday evening. Your SIS instances may not be available during this time. This maintenance will be completed by 5am Central time Monday, April 29.

To review upcoming changes to State Reporting Content, please review the AL State Reporting Release Notes:
https://ps-compliance.powerschool-docs.com/pssis-al/latest/state-reporting-24-4-2-2-release-notes
https://ps-compliance.powerschool-docs.com/pssis-al/latest/state-reporting-24-4-2-0-release-notes
Apr 26, 2024 17:00 - Apr 29, 2024 05:00 CDT

Powerschool SIS - Historical Grades Transfer May Overwrite Course Numbers

Update - The next round of audits have returned good results and PowerSchool is not seeing recurrence of the overwrite issue. We will continue to monitor and audit.
Apr 24, 2024 - 13:17 CDT

Update - The next round of audits have returned good results and PowerSchool is not seeing recurrence of the overwrite issue. We will continue to monitor and audit.
Apr 16, 2024 - 11:13 CDT

Update - No new reports of issues have come in. Weekly audits have been clear. We will continue auditing for the next several weeks.
Apr 15, 2024 - 11:08 CDT

Update - Subsequent data fixes have been applied and daily audits from last week show that there have been no further overwrites. Audits will continue weekly, and PS will continue monitoring.
Apr 08, 2024 - 10:00 CDT

Monitoring - The newest release of SIS Core 24.3 contained additional work to prevent course number changes. Round of Day 1 audits show no records updated since application of the release. Transfer Course Number function has been re-enabled and the PowerSchool Support team has started working on data correction steps. No actions are needed by the districts at this time.
Apr 01, 2024 - 12:51 CDT

Update - Powerschool will be deploying SIS core 24.3 to the production servers this upcoming weekend and re-enabling the course number transfers. Once this is completed, the Support team will be re-applying the data correction scripts to fix any records overwritten by the ETS transfer process. No action is needed by districts to have this done.
Mar 26, 2024 - 13:54 CDT

Identified - The subsequent transfer overwrite issue fix is being tested by ALSDE for production release. Once approved, we will schedule maintenance to apply this update, re-enable historical course number transfers, and then re-apply data correction scripts to districts. There is no action needed from the districts as this data correction will be applied to all AL districts.
Mar 25, 2024 - 09:40 CDT

Update - Subsequent Post Update and data fix auditing by PowerSchool Support showed that the course numbers may still be getting overwritten on student records transfers. Out of an abundance of caution, we are re-disabling the course number transfer on student transfers.

PowerSchool is working towards a permanent solution.
Mar 13, 2024 - 16:45 CDT

Update - PowerSchool has completed conducting data correction steps on this issue.

The fixes released to help address this have tightened the platform logic around the Student Historical Grades Transfers, however, PowerSchool is still trying to find a root cause for the issue.

Over the next few weeks, districts should doublecheck student records transfers around historical course numbers. If it is noted that the course numbers were updated by the ETS Server process within the last few weeks, please open a support case immediately, so Support can capture logging on the change event.
Mar 11, 2024 - 10:59 CDT

Update - There is no action for districts to take on the data cleanup portion of this fix. The Support team are processing the data cleanup scripts on every district. Course number transfers have already been re-enabled.
Mar 04, 2024 - 11:30 CST

Update - PS SIS updates that address this issue have been applied and the historical course number transfer function has been re-enabled. Support will be starting a data correction project this week to correct overwrites caused by the ETS process.
Mar 04, 2024 - 10:22 CST

Monitoring - The Student Records Transfer Course Number function will be re-enabled when this weekend's update is applied.

Data cleanup efforts to correct overwrites will start next week. No action is needed by customers on this data cleanup effort. This is being done in the background to correct any course numbers potentially overwritten by the ETS server processes.
Mar 01, 2024 - 08:48 CST

Identified - A resolution to this issue will be deployed with PS SIS 24.2, which will be tested by ALSDE next week. Once approved and applied to Production, PowerSchool Support will be deploying scripts to correct the previous overwrites. No cases are needed for this action.

Once completed and verified, course numbers on records transfers will be re-enabled.
Feb 23, 2024 - 16:35 CST

Investigating - PowerSchool is investigating an issue that has been reported where, after historical grades are imported in with a student transfer, the same process is updating some records with invalid course numbers. This has been reported to the PowerSchool Development team to be reviewed, resolved, and for data correction measures to be developed and deployed.

Until further notice, the Course Number transfer function will be disabled on the ETS server plugin. Once the issue has been determined, corrected, and data corrections measures deployed, this will be re-enabled by Support.

If, while reviewing historical grades that have been transferred, and find records that were additionally altered by the ETS process, please log a case with support with the following information:
Impacted Student Number
Date and time of transfer
Course number transferred
Date and time of subsequent ETS alteration
What course number it was changed to
Report that this is a condition reported to PS SIS Development in PSF-91880

Support will gather any relevant logs required and will assist with any needed immediate correction needed to ensure that data is corrected for transcripts.
Jan 29, 2024 - 16:23 CST

Powerschool SIS - Cross LEA Grades Passback Sync Disabled

Investigating - LEAs - you will likely see a message this morning:

The Enterprise Controller synchronization jobs below may be failing.
Please verify their status using the details listed or contact PowerSchool Support for assistance.
- CAS_NC_CROSS_LEA_SG_JOB
- 2023-5-26 ... CAS_NC_CROSS_LEA_SG_JOB FAILED

This job is not failing and has been purposefully disabled. You do not need to create a case with Support re: this issue.

The previous status page post was closed in error.
Oct 30, 2023 - 10:32 CDT

About This Site

Welcome to the PowerSchool ALSDE Status page.

Key information:
Support Contact Number: 1 (866) 512-1899
Powerschool Help Site: https://help.powerschool.com/

Uptime over the past 90 days. View historical uptime.

PowerSchool SIS Under Maintenance

90 days ago

100.0 % uptime

Today

SIS Under Maintenance

90 days ago

100.0 % uptime

Today

PS SIS API Under Maintenance

90 days ago

100.0 % uptime

Today

PS SIS ODS Under Maintenance

90 days ago

100.0 % uptime

Today

PS SIS Enterprise Controller Under Maintenance

90 days ago

100.0 % uptime

Today

PS SIS Enterprise Transfer Server Under Maintenance

90 days ago

100.0 % uptime

Today

PS SIS Cross LEA Enrollment/Grades Passback Under Maintenance

90 days ago

100.0 % uptime

Today

Schoology Operational

90 days ago

100.0 % uptime

Today

Enrollment Operational

90 days ago

100.0 % uptime

Today

Special Programs Operational

90 days ago

100.0 % uptime

Today

Performance Matters Analytics Operational

90 days ago

100.0 % uptime

Today

Professional Learning Operational

90 days ago

100.0 % uptime

Today

TalentEd Applicant Tracking Enterprise Operational

90 days ago

99.95 % uptime

Today

Unified Insights Under Maintenance

90 days ago

98.72 % uptime

Today

Unified Insights Dashboard Under Maintenance

90 days ago

97.44 % uptime

Today

Unified Insights Data Warehouse Sync Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 27, 2024

No incidents reported today.

Apr 26, 2024

Unresolved incidents: Unified Insights: Maintenance notification, PS SIS Updates - AL State Reporting 24.4.2.2 Update.

Apr 25, 2024

Unified Insights: Hotfix deployment

Resolved - The maintenance activity is now set to be resolved.
Apr 25, 10:24 CDT

Investigating - A hotfix will be deployed to the AL production site on 4/25 around 8 am CST once the nightly build is completed. This is a configuration change only and the update will NOT impact dashboard access. This message is being communicated for awareness only.
Apr 24, 08:53 CDT

Apr 24, 2024

Unresolved incident: Powerschool SIS - Historical Grades Transfer May Overwrite Course Numbers.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

Powerschool SIS - CAS_CROSS_LEA_JOB_STU_SYNC Sync Status Alert

Resolved - This job has been fully removed from all SIS instances. Districts should no longer see alerts on the Sync Status Alert box.
Apr 18, 11:31 CDT

Monitoring - Powerschool has successfully dropped the CAS_CROSS_LEA_JOB_STU_SYNC job on all instances. The error that was coming up in the Sync Status Alert should no longer be presented.
Apr 16, 11:54 CDT

Identified - As part of a recent update for Cross LEA, a new Job was deployed in preparation for some upcoming enhancements to the Cross LEA functionality.

This job addition had the unintended effect of triggering an alert from the AL Sync Status Alert plugin.

To remove this error, the CAS_CROSS_LEA_JOB_STU_SYNC job will be dropped so that the Sync Status Alert no longer errors on it.

This work will be completed for all AL districts today. No cases are needed for this work to be done.
Apr 16, 11:09 CDT

Unified Insights - dashboard downtime

Resolved - The maintenance activity is now set to be resolved.
Apr 18, 11:19 CDT

Investigating - The Unified Insights dashboard will be down at 8 pm CST each night for maintenance and will be unavailable for up to 3 hours.
Apr 12, 04:16 CDT

Apr 17, 2024

No incidents reported.

Apr 16, 2024

Unified Insights - MTSS Production: Student plans not loading

Resolved - Testing has been completed and student plans has been re-enabled in production. The application is now available to users again. We will continue to monitor the environment to ensure availability and high performance.
Apr 16, 13:55 CDT

Monitoring - Please note that the hotfix has been deployed to production. Based on testing we have confirmed that the Student Plans app is much more responsive with the latest enhancements, however, the Student Plans app is still unavailable in production at this time while we complete additional testing.

Based on these tests we will be able to confirm if Student Plans will be re-enabled in production. We will keep this page updated with the latest status.
Apr 16, 09:34 CDT

Update - A hotfix to help with the MTSS Student Plans performance issues will be released tonight during the ongoing approved maintenance window (starting at 8pm CST lasting up to 3 hours). At this time the MTSS Student Plans application is not available to districts (Unified Insights and MTSS Interventions is still available).

After the hotfix is deployed tonight we will assess if the enhancements improved performance enough to re-enable the Student Plans app for users.
Apr 15, 11:59 CDT

Identified - At this time we have turned off MTSS Student Plans access so that we can isolate the performance issue. General site performance improved after turning it off. We plan to keep MTSS Student Plans turned off while the team is working on performance enhancements so that the general site is not impacted. We plan to iteratively make changes to the site to fix the performance issues which will help us resolve the full issue faster and is a less risky plan overall. We are planning to have an iterative hot fix ready for the first identified change to be released on Monday during the approved nightly maintenance window.
Apr 12, 15:14 CDT

Investigating - We've received reports that MTSS Students Plans is slow to respond. Please note that PowerSchool is aware of it and an investigation is in progress.
Apr 11, 11:32 CDT

Monitoring - Changes have been made in Prod and we believe our updates will resolve the performance issues. We will continue to monitor. Please let us know if any districts continue to experience slowness.
Apr 10, 09:26 CDT

Update - PowerSchool is continuing to investigate the issue with Unified Insights where student plans are not loading as expected (keeps spinning).
Apr 8, 10:28 CDT

Investigating - PowerSchool is investigating an issue with Unified Insights where student plans are not loading as expected (keeps spinning). The team is looking into it currently and will work on a fix at the earliest possible.
Apr 4, 15:24 CDT

PS Special Programs Update - AL State Model Release 24.4.1.0

Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 18:00 CDT

Scheduled - Powerschool will be deploying Powerschool Special Programs AL State Model Release 24.4.1.0 to all production SP instances with Maintenance Window starting tonight at 6pm Central. Your SP instance may not be available during this time. This maintenance will be completed by 6am Central time April 16, 2024.

To review upcoming changes to State Content, please review the AL State Model Release Notes:
https://sp-programs.powerschool-docs.com/special-programs-al/latest/spsm-al_24-4-1-0-release-notes
Apr 15, 11:17 CDT

Apr 15, 2024

Applicant Tracking Enterprise Site Maintenance impacting Alabama Districts

Completed - The scheduled maintenance has been completed.
Apr 15, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 23:00 CDT

Scheduled - Applicant Tracking Enterprise will undergo database maintenance on select servers beginning April 13, 2024 at 11:00 PM CDT until April 15, 2024 at 2:00 AM CDT
All districts that have a URL beginning with https://ats1.atenterprise.powerschool.com will be impacted by this maintenance window and those sites will be unavailable during most of this time period.
Apr 2, 15:48 CDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

PS SIS Updates - AL State Reporting 24.4.1.0

Completed - The scheduled maintenance has been completed.
Apr 13, 00:38 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 17:00 CDT

Scheduled - Powerschool will be deploying Powerschool SIS State Reporting update 24.4.1.0 to all production SIS instances with Maintenance Window starting Friday, April 12 at 5pm Central, and extending through Sunday evening. Your SIS instances may not be available during this time. This maintenance will be completed by 5am Central time April 15.

To review upcoming changes to State Reporting Content, please review the AL State Reporting Release Notes:
https://ps-compliance.powerschool-docs.com/pssis-al/latest/state-reporting-24-4-1-0-release-notes
Apr 8, 09:59 CDT

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