PS SIS - Automated/Walk In Scheduler Fails to Complete
Incident Report for Enterprise Support - Alabama
Resolved
Resolved with release. No further issues specific to this error was reported.
Posted Dec 17, 2024 - 13:43 CST
Monitoring
The scripts have been completed, but the restarts are taking longer than originally scheduled. We are extending the maintenance window by 1 hour, and this will be completed by 1am, Central Time, Aug 21.

Once completed, we will be monitoring SIS performance across all AL instances.
Posted Aug 20, 2024 - 23:11 CDT
Update
PowerSchool will be deploying data cleanup scripts to correct the data condition that is causing this issue. After this is done, PowerSchool will be scheduling ALL AL districts SIS instances to be restarted at 8pm, Central time. There will be a maintenance post for this restart window.
Posted Aug 20, 2024 - 12:00 CDT
Identified
PowerSchool has identified a data condition on some courses that may cause the Automated/Walk In Scheduler to fail to complete. This is normally observed when attempting to use the Automated Schedule function on the student Modify Course Schedule page. The user will see that the process is working, but then the browser times out, and the process never completes. In addition to not completing, the process will continue looping, causing potential performance issues until a restart of the SIS application is completed.

PowerSchool is working to develop a fix for the data condition that is causing this loop and is also working to implement code changes that will prevent the loop from happening. When the fix for the data condition is finished and approved by ALSDE, this will be applied by PowerSchool and restarts of the SIS applications will be scheduled.

There is no action needed by the districts at this time.
Posted Aug 13, 2024 - 10:54 CDT
This incident affected: PowerSchool SIS (SIS).