Enterprise Support - Alabama Status - Powerschool SIS - Cross LEA Grades Passback Sync Disabled

Powerschool SIS - Cross LEA Grades Passback Sync Disabled

Incident Report for Enterprise Support - Alabama

Identified

The PowerSchool Development team has been working on a fix for this automated process.

Currently, Districts are being provided with flat files to be imported that contain the exported stored grades. Prior to import, please be sure to make sure that the field in the import file, datestored, is filled with the import date prior to import.

Importing those records without the datestored filled may cause student records transfers for that student to fail. We have a community article that covers what this causes and how to contact support to help resolve it.

ALSDE - Student Records Do Not Transfer When a Student Completed Provisional Enrollment
https://help.powerschool.com/t5/PowerSchool-SIS-Alabama/ALSDE-Student-Records-Do-Not-Transfer-When-a-Student-Completed/ta-p/521127

Posted Aug 02, 2024 - 17:38 CDT

Investigating

LEAs - you will likely see a message this morning:

The Enterprise Controller synchronization jobs below may be failing.
Please verify their status using the details listed or contact PowerSchool Support for assistance.
- CAS_NC_CROSS_LEA_SG_JOB
- 2023-5-26 ... CAS_NC_CROSS_LEA_SG_JOB FAILED

This job is not failing and has been purposefully disabled. You do not need to create a case with Support re: this issue.

The previous status page post was closed in error.

Posted Oct 30, 2023 - 10:32 CDT

This incident affects: PowerSchool SIS (SIS, PS SIS Cross LEA Enrollment/Grades Passback).