Monitoring - Performance should be stable once again and issues have been resolved. If you are still experiencing issues, please contact support and we will prioritize your issue. Thank you!
Apr 29, 2024 - 09:17 CDT
Apr 29, 2024 - 09:17 CDT
Investigating - We are aware and currently investigating an issues in which districts are reporting seeing slowness or outage of their PowerSchool SIS. An update will be added to this status page as soon as a resolution has been determined. Thank you for your patience.
Apr 29, 2024 - 08:38 CDT
Apr 29, 2024 - 08:38 CDT
Update - The next round of audits have returned good results and PowerSchool is not seeing recurrence of the overwrite issue. We will continue to monitor and audit.
Apr 24, 2024 - 13:17 CDT
Apr 24, 2024 - 13:17 CDT
Update - The next round of audits have returned good results and PowerSchool is not seeing recurrence of the overwrite issue. We will continue to monitor and audit.
Apr 16, 2024 - 11:13 CDT
Apr 16, 2024 - 11:13 CDT
Update - No new reports of issues have come in. Weekly audits have been clear. We will continue auditing for the next several weeks.
Apr 15, 2024 - 11:08 CDT
Apr 15, 2024 - 11:08 CDT
Update - Subsequent data fixes have been applied and daily audits from last week show that there have been no further overwrites. Audits will continue weekly, and PS will continue monitoring.
Apr 08, 2024 - 10:00 CDT
Apr 08, 2024 - 10:00 CDT
Monitoring - The newest release of SIS Core 24.3 contained additional work to prevent course number changes. Round of Day 1 audits show no records updated since application of the release. Transfer Course Number function has been re-enabled and the PowerSchool Support team has started working on data correction steps. No actions are needed by the districts at this time.
Apr 01, 2024 - 12:51 CDT
Apr 01, 2024 - 12:51 CDT
Update - Powerschool will be deploying SIS core 24.3 to the production servers this upcoming weekend and re-enabling the course number transfers. Once this is completed, the Support team will be re-applying the data correction scripts to fix any records overwritten by the ETS transfer process. No action is needed by districts to have this done.
Mar 26, 2024 - 13:54 CDT
Mar 26, 2024 - 13:54 CDT
Identified - The subsequent transfer overwrite issue fix is being tested by ALSDE for production release. Once approved, we will schedule maintenance to apply this update, re-enable historical course number transfers, and then re-apply data correction scripts to districts. There is no action needed from the districts as this data correction will be applied to all AL districts.
Mar 25, 2024 - 09:40 CDT
Mar 25, 2024 - 09:40 CDT
Update - Subsequent Post Update and data fix auditing by PowerSchool Support showed that the course numbers may still be getting overwritten on student records transfers. Out of an abundance of caution, we are re-disabling the course number transfer on student transfers.
PowerSchool is working towards a permanent solution.
Mar 13, 2024 - 16:45 CDT
PowerSchool is working towards a permanent solution.
Mar 13, 2024 - 16:45 CDT
Update - PowerSchool has completed conducting data correction steps on this issue.
The fixes released to help address this have tightened the platform logic around the Student Historical Grades Transfers, however, PowerSchool is still trying to find a root cause for the issue.
Over the next few weeks, districts should doublecheck student records transfers around historical course numbers. If it is noted that the course numbers were updated by the ETS Server process within the last few weeks, please open a support case immediately, so Support can capture logging on the change event.
Mar 11, 2024 - 10:59 CDT
The fixes released to help address this have tightened the platform logic around the Student Historical Grades Transfers, however, PowerSchool is still trying to find a root cause for the issue.
Over the next few weeks, districts should doublecheck student records transfers around historical course numbers. If it is noted that the course numbers were updated by the ETS Server process within the last few weeks, please open a support case immediately, so Support can capture logging on the change event.
Mar 11, 2024 - 10:59 CDT
Update - There is no action for districts to take on the data cleanup portion of this fix. The Support team are processing the data cleanup scripts on every district. Course number transfers have already been re-enabled.
Mar 04, 2024 - 11:30 CST
Mar 04, 2024 - 11:30 CST
Update - PS SIS updates that address this issue have been applied and the historical course number transfer function has been re-enabled. Support will be starting a data correction project this week to correct overwrites caused by the ETS process.
Mar 04, 2024 - 10:22 CST
Mar 04, 2024 - 10:22 CST
Monitoring - The Student Records Transfer Course Number function will be re-enabled when this weekend's update is applied.
Data cleanup efforts to correct overwrites will start next week. No action is needed by customers on this data cleanup effort. This is being done in the background to correct any course numbers potentially overwritten by the ETS server processes.
Mar 01, 2024 - 08:48 CST
Data cleanup efforts to correct overwrites will start next week. No action is needed by customers on this data cleanup effort. This is being done in the background to correct any course numbers potentially overwritten by the ETS server processes.
Mar 01, 2024 - 08:48 CST
Identified - A resolution to this issue will be deployed with PS SIS 24.2, which will be tested by ALSDE next week. Once approved and applied to Production, PowerSchool Support will be deploying scripts to correct the previous overwrites. No cases are needed for this action.
Once completed and verified, course numbers on records transfers will be re-enabled.
Feb 23, 2024 - 16:35 CST
Once completed and verified, course numbers on records transfers will be re-enabled.
Feb 23, 2024 - 16:35 CST
Investigating - PowerSchool is investigating an issue that has been reported where, after historical grades are imported in with a student transfer, the same process is updating some records with invalid course numbers. This has been reported to the PowerSchool Development team to be reviewed, resolved, and for data correction measures to be developed and deployed.
Until further notice, the Course Number transfer function will be disabled on the ETS server plugin. Once the issue has been determined, corrected, and data corrections measures deployed, this will be re-enabled by Support.
If, while reviewing historical grades that have been transferred, and find records that were additionally altered by the ETS process, please log a case with support with the following information:
Impacted Student Number
Date and time of transfer
Course number transferred
Date and time of subsequent ETS alteration
What course number it was changed to
Report that this is a condition reported to PS SIS Development in PSF-91880
Support will gather any relevant logs required and will assist with any needed immediate correction needed to ensure that data is corrected for transcripts.
Jan 29, 2024 - 16:23 CST
Until further notice, the Course Number transfer function will be disabled on the ETS server plugin. Once the issue has been determined, corrected, and data corrections measures deployed, this will be re-enabled by Support.
If, while reviewing historical grades that have been transferred, and find records that were additionally altered by the ETS process, please log a case with support with the following information:
Impacted Student Number
Date and time of transfer
Course number transferred
Date and time of subsequent ETS alteration
What course number it was changed to
Report that this is a condition reported to PS SIS Development in PSF-91880
Support will gather any relevant logs required and will assist with any needed immediate correction needed to ensure that data is corrected for transcripts.
Jan 29, 2024 - 16:23 CST
Investigating - LEAs - you will likely see a message this morning:
The Enterprise Controller synchronization jobs below may be failing.
Please verify their status using the details listed or contact PowerSchool Support for assistance.
- CAS_NC_CROSS_LEA_SG_JOB
- 2023-5-26 ... CAS_NC_CROSS_LEA_SG_JOB FAILED
This job is not failing and has been purposefully disabled. You do not need to create a case with Support re: this issue.
The previous status page post was closed in error.
Oct 30, 2023 - 10:32 CDT
The Enterprise Controller synchronization jobs below may be failing.
Please verify their status using the details listed or contact PowerSchool Support for assistance.
- CAS_NC_CROSS_LEA_SG_JOB
- 2023-5-26 ... CAS_NC_CROSS_LEA_SG_JOB FAILED
This job is not failing and has been purposefully disabled. You do not need to create a case with Support re: this issue.
The previous status page post was closed in error.
Oct 30, 2023 - 10:32 CDT
About This Site
Welcome to the PowerSchool ALSDE Status page.
Key information:
Support Contact Number: 1 (866) 512-1899
Powerschool Help Site: https://help.powerschool.com/
PowerSchool SIS
Partial Outage
SIS
Partial Outage
PS SIS API
Operational
PS SIS ODS
Operational
PS SIS Enterprise Controller
Operational
PS SIS Enterprise Transfer Server
Operational
PS SIS Cross LEA Enrollment/Grades Passback
Operational
Schoology
Operational
Enrollment
Operational
Special Programs
Operational
Performance Matters Analytics
Operational
Professional Learning
Operational
TalentEd Applicant Tracking Enterprise
Operational
Unified Insights
Operational
Unified Insights Dashboard
Operational
Unified Insights Data Warehouse Sync
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.