Enterprise Support - Alabama Status

MTSS Roles and Access Permissions Update

Update - The update was completed successfully.
Dec 15, 2024 - 10:54 CST

Identified - MTSS Student Plans - State Admin Role Update

We have an update regarding the MTSS Student Plans - State Admin role. Previously we communicated that this role is NOT valid role and if selected this role would not result in any access.

ALSDE has approved the removal of the MTSS Student Plans - State Admin role within the Role properties selector. Any Roles that had this selected will have it removed, and the option itself is being removed. Testing is completed and we will be completing this work in production shortly. We will let you know when this update is completed.
Dec 12, 2024 - 16:11 CST

Update - We are continuing to investigate this issue.
Dec 05, 2024 - 11:33 CST

Update - The team is investigating multiple issues with MTSS roles and access permissions.

1. Currently 16 districts are not seeing the new MTSS Student Plan roles in their SIS. The districts impacted include: Alabama Department of Youth Services, Geneva City Schools, Geneva County Schools, Greene County Schools, Gulf Shores City Schools, Guntersville City Schools, Hale County Schools, Haleyville City Schools, Hartselle City Schools, Henry County Schools, Homewood City Schools, Hoover City Schools, Houston County Schools, J.F. Ingram State Technical College, Floretta P. Carson Visual and Performing Arts Academy, Freedom Preparatory Academy.

This issue is now Resolved. All 16 Districts now have the new roles available in SIS.

2. The new MTSS Student Plan roles will take effect in the dashboard starting today for those districts who have the roles available in the SIS and are using them to assign access.

a. Note1: If a user has both a role assigned in the SIS and a role assigned previously that are different from one another, the user will granted access based on the role with greater access.

b. Note2: Once all districts have the additional roles we will communicate a target date to solely use the SIS roles.

c. Note3: The MTSS Student Plans - State Admin role is NOT valid role. If selected this role will not result in any access.

3. We are continuing to investigate multiple issues that have been reported regarding MTSS Interventions access for teachers. We are reaching out to the individual districts and will provide updates as we have them via the support tickets.
Dec 05, 2024 - 11:31 CST

Update - We are continuing to investigate this issue.
Dec 05, 2024 - 11:30 CST

Investigating - The team is investigating multiple issues with MTSS roles and access permissions.

1. Currently 16 districts are not seeing the new MTSS Student Plan roles in their SIS. The districts impacted include: Alabama Department of Youth Services, Geneva City Schools, Geneva County Schools, Greene County Schools, Gulf Shores City Schools, Guntersville City Schools, Hale County Schools, Haleyville City Schools, Hartselle City Schools, Henry County Schools, Homewood City Schools, Hoover City Schools, Houston County Schools, J.F. Ingram State Technical College, Floretta P. Carson Visual and Performing Arts Academy, Freedom Preparatory Academy.

We will provide an update once the issue is resolved.

2. The new MTSS Student Plan roles will take effect in the dashboard starting today for those districts who have the roles available in the SIS and are using them to assign access.

a. Note1: If a user has both a role assigned in the SIS and a role assigned previously that are different from one another, the user will granted access based on the role with greater access.

b. Note2: Once all districts have the additional roles we will communicate a target date to solely use the SIS roles.

c. Note3: The MTSS Student Plans - State Admin role is NOT valid role. If selected this role will not result in any access.

3. We are continuing to investigate multiple issues that have been reported regarding MTSS Interventions access for teachers. We are reaching out to the individual districts and will provide updates as we have them via the support tickets.
Dec 04, 2024 - 18:14 CST

Powerschool SIS - Cross LEA Grades Passback Sync Disabled

Identified - The PowerSchool Development team has been working on a fix for this automated process.

Currently, Districts are being provided with flat files to be imported that contain the exported stored grades. Prior to import, please be sure to make sure that the field in the import file, datestored, is filled with the import date prior to import.

Importing those records without the datestored filled may cause student records transfers for that student to fail. We have a community article that covers what this causes and how to contact support to help resolve it.

ALSDE - Student Records Do Not Transfer When a Student Completed Provisional Enrollment
https://help.powerschool.com/t5/PowerSchool-SIS-Alabama/ALSDE-Student-Records-Do-Not-Transfer-When-a-Student-Completed/ta-p/521127
Aug 02, 2024 - 17:38 CDT

Investigating - LEAs - you will likely see a message this morning:

The Enterprise Controller synchronization jobs below may be failing.
Please verify their status using the details listed or contact PowerSchool Support for assistance.
- CAS_NC_CROSS_LEA_SG_JOB
- 2023-5-26 ... CAS_NC_CROSS_LEA_SG_JOB FAILED

This job is not failing and has been purposefully disabled. You do not need to create a case with Support re: this issue.

The previous status page post was closed in error.
Oct 30, 2023 - 10:32 CDT

About This Site

Welcome to the PowerSchool ALSDE Status page.

Key information:
Support Contact Number: 1 (866) 512-1899
Powerschool Help Site: https://help.powerschool.com/

Uptime over the past 90 days. View historical uptime.

PowerSchool SIS Operational

90 days ago

100.0 % uptime

Today

SIS Operational

90 days ago

100.0 % uptime

Today

PS SIS API Operational

90 days ago

100.0 % uptime

Today

PS SIS ODS Operational

90 days ago

100.0 % uptime

Today

PS SIS Enterprise Controller Operational

90 days ago

100.0 % uptime

Today

PS SIS Enterprise Transfer Server Operational

90 days ago

100.0 % uptime

Today

PS SIS Cross LEA Enrollment/Grades Passback Operational

90 days ago

100.0 % uptime

Today

Powerschool SIS PowerPack Operational

90 days ago

100.0 % uptime

Today

Schoology Operational

90 days ago

100.0 % uptime

Today

Enrollment Operational

90 days ago

100.0 % uptime

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Special Programs Operational

90 days ago

100.0 % uptime

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Performance Matters Analytics Operational

90 days ago

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Professional Learning Operational

90 days ago

99.99 % uptime

Today

TalentEd Applicant Tracking Enterprise Operational

90 days ago

100.0 % uptime

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Unified Insights Operational

90 days ago

99.98 % uptime

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Unified Insights Dashboard Operational

90 days ago

99.97 % uptime

Today

Unified Insights Data Warehouse Sync Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PS SIS PowerPack Plugin Updates Dec 27, 2024 17:00 - Dec 30, 2024 05:00 CST

Powerschool will be pushing out PowerPack Plugin Updates in parallel with the SR SIS update the weekend of Dec 27-Dec 29.

The following plugins will be updated:
PowerPack Locker Management 24.9.0
PowerPack Teacher Attendance 24.6.1
PowerPack EWS 24.9.0
PowerPack Student Alert Management 24.8.0
PowerPack Utility Dashboard 24.6.0
PowerPack Web Based Reports 24.9.0

PowerPack Release Notes are here:
https://help.powerschool.com/t5/PowerSchool-SIS-PowerPack/Locker-Management-Release-Notes-24-9-0/ta-p/525352
https://help.powerschool.com/t5/PowerSchool-SIS-PowerPack/Teacher-Attendance-Release-Notes-24-6-1/ta-p/517736
https://help.powerschool.com/t5/PowerSchool-SIS-PowerPack/Early-Warning-System-EWS-Release-Notes-24-9-0/ta-p/525349
https://help.powerschool.com/t5/PowerSchool-SIS-PowerPack/Student-Alert-Management-Release-Notes-24-8-0/ta-p/522258
https://help.powerschool.com/t5/PowerSchool-SIS-PowerPack/Utility-Dashboard-Release-Notes-24-6-0/ta-p/516846
https://help.powerschool.com/t5/PowerSchool-SIS-PowerPack/Web-Based-Reports-Release-Notes-24-9-0/ta-p/525348
Posted on Dec 18, 2024 - 14:03 CST

PS SIS Updates - SIS SR 24.12.2 releases Dec 27, 2024 17:00 - Dec 30, 2024 05:00 CST

Powerschool will be deploying Powerschool SIS SR 24.12.2 to all production SIS instances with Maintenance Window starting Dec 27 at 5pm Central, and extending through Sunday evening. Your SIS instances may not be available during this time. This maintenance will be completed by 5am Central time Dec 30.

Release notes are here:
https://ps-compliance.powerschool-docs.com/pssis-al/latest/state-reporting-24-10-2-1-release-notes
https://ps-compliance.powerschool-docs.com/pssis-al/latest/state-reporting-24-10-3-0-release-notes
https://ps-compliance.powerschool-docs.com/pssis-al/latest/state-reporting-24-11-1-0-release-notes
https://ps-compliance.powerschool-docs.com/pssis-al/latest/state-reporting-24-11-2-0-release-notes
https://ps-compliance.powerschool-docs.com/pssis-al/latest/state-reporting-24-12-1-0-release-notes
https://ps-compliance.powerschool-docs.com/pssis-al/latest/state-reporting-24-12-2-0-release-notes
Posted on Dec 18, 2024 - 13:21 CST

PS SIS Updates - SIS Core update 24.12.0.0 Jan 3, 2025 17:00 - Jan 6, 2025 05:00 CST

Powerschool will be deploying Powerschool SIS Core 24.12.0.0 to all production SIS instances with Maintenance Window starting Jan 3 at 5pm Central, and extending through Sunday evening. Your SIS instances may not be available during this time. This maintenance will be completed by 5am Central time Jan 6.

Release notes are here:
https://ps.powerschool-docs.com/pssis-admin/latest/powerschool-sis-24-10-0-0
https://ps.powerschool-docs.com/pssis-admin/latest/powerschool-sis-24-10-0-1
https://ps.powerschool-docs.com/pssis-admin/latest/powerschool-sis-24-11-0-0
https://ps.powerschool-docs.com/pssis-admin/latest/powerschool-sis-24-12-0-0
Posted on Dec 18, 2024 - 13:25 CST

Past Incidents

Dec 23, 2024

Powerschool SIS Hosted OS Maintenance Dec 20 to Dec 23

Completed - The scheduled maintenance has been completed.
Dec 23, 05:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 17:00 CST

Scheduled - Powerschool will be deploying Powerschool SIS DB OS Updates and patches to all production SIS instances with Maintenance Window starting Dec 20 at 5pm Central, and extending through Sunday evening. Your SIS instances may not be available during this time. This maintenance will be completed by 5am Central time Dec 23.

There are no release notes for this update. This is for operating system level updates and patching on the hosted database servers.
Dec 10, 10:13 CST

Dec 22, 2024

No incidents reported.

Dec 21, 2024

No incidents reported.

Dec 20, 2024

Dec 19, 2024

No incidents reported.

Dec 18, 2024

Analytics & Insights Maintenance

Completed - The scheduled maintenance has been completed.
Dec 18, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 21:00 CST

Scheduled - We are performing Infrastructure Maintenance to the Analytics & Insights product tonight, December 18, 2024 9:00pm - 10:00pm CT.
Dec 18, 16:18 CST

Analytics & Insights: Printing MTSS Reports - Known issue

Resolved - Resolved 12/3
Dec 18, 16:17 CST

Identified - There is an identified issue with printing MTSS Reports, where data appears for incorrect dates or some dates show no data. This problem is specific to the print functionality. In all other areas, including Intervention Analytics and other parts of the MTSS Interventions application, the data is stored and displayed correctly with the accurate date and time. This issue is scheduled to be resolved in the upcoming 24.10 release in November.
Oct 17, 09:17 CDT

Dec 17, 2024

PS SIS - Automated/Walk In Scheduler Fails to Complete

Resolved - Resolved with release. No further issues specific to this error was reported.
Dec 17, 13:43 CST

Monitoring - The scripts have been completed, but the restarts are taking longer than originally scheduled. We are extending the maintenance window by 1 hour, and this will be completed by 1am, Central Time, Aug 21.

Once completed, we will be monitoring SIS performance across all AL instances.
Aug 20, 23:11 CDT

Update - PowerSchool will be deploying data cleanup scripts to correct the data condition that is causing this issue. After this is done, PowerSchool will be scheduling ALL AL districts SIS instances to be restarted at 8pm, Central time. There will be a maintenance post for this restart window.
Aug 20, 12:00 CDT

Identified - PowerSchool has identified a data condition on some courses that may cause the Automated/Walk In Scheduler to fail to complete. This is normally observed when attempting to use the Automated Schedule function on the student Modify Course Schedule page. The user will see that the process is working, but then the browser times out, and the process never completes. In addition to not completing, the process will continue looping, causing potential performance issues until a restart of the SIS application is completed.

PowerSchool is working to develop a fix for the data condition that is causing this loop and is also working to implement code changes that will prevent the loop from happening. When the fix for the data condition is finished and approved by ALSDE, this will be applied by PowerSchool and restarts of the SIS applications will be scheduled.

There is no action needed by the districts at this time.
Aug 13, 10:54 CDT

PowerSchool SIS - Enterprise Controller Hourly and Career Job Sync

Resolved - Resolved with release. No further issues specific to this error was reported.
Dec 17, 13:43 CST

Identified - PowerSchool is aware that districts may be seeing a notification of the Hourly and Career EC jobs succeeding. The PowerSchool Development team is working to correct it. If you are experiencing this issue there is no need to enter a support case.
Aug 22, 08:09 CDT

PowerSchool SIS - Enterprise Controller On Demand Sync Error

Resolved - Resolved with release. No further issues specific to this error was reported.
Dec 17, 13:42 CST

Investigating - PowerSchool is aware that districts may be seeing a report of a sync failure for the CAS_EC_ON_DEMAND_SYNC_JOB. The PowerSchool Development team is researching this error and working to correct it.
Oct 8, 13:53 CDT

PowerSchool SIS - Enterprise Controller Job Sync Errors

Resolved - Resolved with release. No further issues specific to this error was reported.
Dec 17, 13:42 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 10:06 CDT

Identified - PowerSchool and ALSDE are aware that there was a reported outage with the Enterprise Controller server yesterday. Due to the outage, districts may see alerts stating Enterprise Controller jobs failed yesterday. These should be resolved with the next scheduled run of those jobs.

Details on next scheduled run are located on the Enterprise Controller Sync Job Dashboard in your SIS instance.

If you are still experiencing errors after the scheduled run, please enter a support ticket.

Alternately, if the you would like, you can select the run now action button, which will trigger an immediate run of the Sync Job.
Oct 9, 09:56 CDT

A&I Dashboard down

Resolved - Services to Alabama State Department of Education have been restored by restarting the dashboard. We will be performing infrastructure maintenance tonight as a result.
Dec 17, 11:34 CST

Update - Resolved: Services to Alabama State Department of Education have been restored by restarting the dashboard. We will be performing infrastructure maintenance tonight as a result.
Dec 17, 11:33 CST

Identified - Analytic & Insights dashboard is down for all Alabama districts. We have identified the issue and are working to restore service.
Dec 17, 11:07 CST

Dec 16, 2024

No incidents reported.

Dec 15, 2024

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

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