PowerSchool SIS - Incident attendance drawer cannot be edited from Student record
Investigating - PowerSchool Support is aware of an issue where the window to edit attendance related actions in an incident is grayed out and cannot be edited.

The workaround is to use the All Incidents page to modify the Attendance Related Action tied to the Incident Record.

If you are experiencing this issue, please enter a support case.
Apr 14, 2025 - 10:54 CDT
PowerSchool Special Programs - Special Education History Profile
Identified - PowerSchool Special Programs has identified the cause impacting security groups from importing Special Education History profile with the student envelope. In the meantime, please use the 'Assume System Admin Role' to complete student transfers.
Mar 24, 2025 - 07:39 CDT
Investigating - PowerSchool Special Programs is aware of an issue impacting security groups from importing Special Education History profile with the student envelope. We are investigating and will keep the status page updated with new information.
Mar 14, 2025 - 13:56 CDT

About This Site

Welcome to the PowerSchool ALSDE Status page.

Key information:
Support Contact Number: 1 (866) 512-1899
Powerschool Help Site: https://help.powerschool.com/

Uptime over the past 90 days. View historical uptime.
PowerSchool SIS Operational
90 days ago
100.0 % uptime
Today
SIS Operational
90 days ago
100.0 % uptime
Today
PS SIS API Operational
90 days ago
100.0 % uptime
Today
PS SIS ODS Operational
90 days ago
100.0 % uptime
Today
PS SIS Enterprise Controller Operational
90 days ago
100.0 % uptime
Today
PS SIS Locator/ETS Operational
90 days ago
100.0 % uptime
Today
PS SIS Cross LEA Enrollment/Grades Passback Operational
90 days ago
100.0 % uptime
Today
Powerschool SIS PowerPack Operational
90 days ago
100.0 % uptime
Today
Schoology Operational
90 days ago
100.0 % uptime
Today
Enrollment Operational
90 days ago
100.0 % uptime
Today
Special Programs Operational
90 days ago
100.0 % uptime
Today
Performance Matters Analytics Operational
90 days ago
100.0 % uptime
Today
Professional Learning Operational
90 days ago
100.0 % uptime
Today
TalentEd Applicant Tracking Enterprise Operational
90 days ago
100.0 % uptime
Today
Unified Insights Operational
90 days ago
99.69 % uptime
Today
Unified Insights Dashboard Operational
90 days ago
99.39 % uptime
Today
Unified Insights Data Warehouse Sync Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025
PowerSchool Support Case Creation
Resolved - This has been resolved. Cases can be entered via Community.
Apr 21, 12:23 CDT
Investigating - There is currently an issue with creating cases via Community. The PowerSchool team is aware and working on a resolution. This page will be updated accordingly. Chat and phones can be used for support assistance.
Apr 21, 08:54 CDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Powerschool SIS - Cross LEA Grades Passback Sync Disabled
Resolved - Grade Passback has been re-enabled.
Apr 17, 09:31 CDT
Identified - The PowerSchool Development team has been working on a fix for this automated process.

Currently, Districts are being provided with flat files to be imported that contain the exported stored grades. Prior to import, please be sure to make sure that the field in the import file, datestored, is filled with the import date prior to import.

Importing those records without the datestored filled may cause student records transfers for that student to fail. We have a community article that covers what this causes and how to contact support to help resolve it.

ALSDE - Student Records Do Not Transfer When a Student Completed Provisional Enrollment
https://help.powerschool.com/t5/PowerSchool-SIS-Alabama/ALSDE-Student-Records-Do-Not-Transfer-When-a-Student-Completed/ta-p/521127
Aug 2, 17:38 CDT
Investigating - LEAs - you will likely see a message this morning:

The Enterprise Controller synchronization jobs below may be failing.
Please verify their status using the details listed or contact PowerSchool Support for assistance.
- CAS_NC_CROSS_LEA_SG_JOB
- 2023-5-26 ... CAS_NC_CROSS_LEA_SG_JOB FAILED

This job is not failing and has been purposefully disabled. You do not need to create a case with Support re: this issue.

The previous status page post was closed in error.
Oct 30, 10:32 CDT
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025
PS SIS Updates - AL SIS Core 25.3 and State Reporting 25.4.1.0 Release - 4/11-4/14
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 17:00 CDT
Scheduled - PowerSchool will be deploying PowerSchool SIS Core 25.3 and State Reporting update 25.4.1.0 to all production SIS instances with Maintenance Window starting Friday, April 11th at 5pm Central, and extending through Sunday evening. Your SIS instances may not be available during this time. This maintenance will be completed by 5am Central time Monday, April 14th, 2025.

Information on the release:
https://help.powerschool.com/t5/PowerSchool-SIS-Release-Notes/PowerSchool-SIS-25-3-0-0-Release-Notes/ta-p/542873

To review upcoming changes to State Reporting Content, please review the AL State Reporting Release Notes:
https://ps-compliance.powerschool-docs.com/pssis-al/latest/state-reporting-25-4-1-0-release-notes
Apr 8, 08:23 CDT
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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